JM Communications - Training Services

This highly interactive workshop focuses on improving customer service and relations both face to face and on the telephone so that a favorable impression is made. You will learn the do's and don'ts of business etiquette that reinforces professionalism, confidence and tact when greeting people, speaking face to face, and when handling telephone callers.

Discover helpful face-to-face and phone tactics for building rapport with customers, clients, vendors, co-workers and others

Learn tactful strategies for diffusing anger and handling difficult personalities with calmness and professionalism
Receive tips on how to handle with ease and confidence the non-stop talker and those who are hard-to-understand, indecisive or constantly complaining
Improve their listening skills
Apply appropriate body language to make their messages clear and understandable when using face-to-face communication
Use their voice to project a favorable image for themselves and their employer

Learn ways to create a positive impression with others at the outset and at the end of a conversation

Suggested Time—8 hours (1 full day) (Workshop includes presentation, role-playing and handouts)

Improving Your Business Communication Image