Services—Training

We provide a full spectrum of communication training programs, adapted to meet our clients' specific needs.

Program Offerings

• Business Grammar
  Offers an up-to-date, comprehensive refresher course on grammer and usage as related to business communications



• Business Writing and E-mail Skills
  Includes the six C's and 10 basic principles of good business writing as well as the do's and don'ts of business e-mail etiquette



• Improving Your Business Communication Image
  Includes tips on how to project the most favorable image to others



• Telephone Techniques
  Includes the do's and don'ts of good telephone communication skills and the eight steps to diffuse anger when dealing with complaining or difficult callers



• Giving and Receiving Feedback in the Workplace
  Provides communication feedback tips for all employees, especially supervisors and department managers



• Getting Organized
  Based on Stephen Covey's first three habits from his book, The Seven Habits of Highly Effective People



• Business Writing
  Includes the six C's and 10 basic principles of effective writing



• Getting to the Point with Memos and E-mails
  Provides the do's and don'ts of business e-mail etiquette



• Savvy Media Relations—The Power of Publicity
  Based on the instructor's many years of public relations experience and for anyone working with the media



• Confident Public Speaking
  Especially for anyone making presentations or speaking at meetings or in front of others



• Persuasive Communications
  For those in marketing, selling, telemarketing and for those trying to convince others of acceptance of proposals, projects, products and services

Other Programs

• Interpersonal Communication in Today's Workplace—Building Trust, Credibility and Diplomacy



• Customer Service Communication



• Professionalism in the Workplace



• How to Make Workplace Dreams a Reality Through Print, Electronic and Verbal Communication
  (with business partner, Shenouda Associates, Inc., www.easescommunication.com)

NOTE: All workshops may be customized by content and length to meet clients' needs. Workshop topics may also be condensed for speaker presentations at meetings, conferences and seminars.